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  • I come to this location more than I care to admit, at least once a week. I love the food and love the fact that some of the staff members not only know my name but always stop what they are doing to come and say hi, always very nice people. Today was different, when I called to place my order, it took forever to get someone to answer the phone, then when they did all I could hear where females laughing and joking but not actually talking to me; finally a male took the call and I was able to place my order. Since I was only ordering an appetizer I was told it would be ready in 20 min, however, I asked if they could delay my order 10 min which they agreed. Once I went to pick up my order, 35 minutes after I placed it, my food was still not ready.... I figured, no big deal, I will wait. As I waited, the male employee who was helping me asked me if I wanted something to drink and gave me a to go cup of water since that is all I wanted. He was very pleasant even though I had to wait almost an extra 15 min for my food to be ready. I happen to live right across Oregano's, so as soon as I got home, I took the lid off my cup to take some of the ice out and to my dismay, there was a dead fly inside my cup!!! So this whole time I had been drinking contaminated water :(. I called Oregano's and asked to spoke to a manager, they connected me to Shelley (not sure of her name) and after I explained what had happened, she started laughing! She proceeded to say "well, we all have had our share of accidents". I asked her if she found it that funny and if she did not realize how dirty flies are and how much bacteria or illnesses they can carry. The manager proceeded to say "oh I am sorry, I will take something off your ticket", she than proceed to deduct $10 dlls of my $20 dlls bill.... You would think that for such health violation, not only would they have comped my meal but that she would have been a bit more concerned and more apologetic. Even though I looove this place and its food, they have just lost one of their most loyal customers. Oregano's should have better management who actually know what they are doing.
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