Recently had an alarm installed had no idea I was getting ADT through a sub contractor which means any issue you have ADT does NOT deal with you have to go through the company who did it. So I was mislead the entire time, my install was not completed the day it was scheduled so I was told another appointment would be required after 4 hours on the current appointment. I called to express my issue and was told too bad sit on the phone and wait for someone to walk you through setting it up on your phone or it must not be that important exact words from the sub contractor. I'm sorry didn't I pay $99 for an install and you didn't complete the work....? This is ridiculous it's nothing but a scam and ADT's name is all over the product but they say they can't help you because it's sub contracted through another company! Do not use them I urge you to not call the fliers in your mailbox you will be ripped off to the core on this and it will cause you the biggest headache ever!