The ambiance of the place is nice. The music isn't overwhelmingly loud and the setting pretty modern looking. I went on an early afternoon on Saturday and it wasn't that busy. Our server was very friendly and next to us was a big party of first-timers, so the server did a whole presentation about how to build your own burger. I've read that service has been bad for a lot of people, but I didn't have that experience at all. Maybe it just happens when it is super busy.
I shared the fried dill pickles with apricot sauce.... and it was so good! That sauce was great and I used the remaining on my burger. I ended up getting the Official Counter Burger. It was good, but nothing to write home about. The mushrooms and onions strings were good. The beef was cooked the way I like it as well. However, the bun was just too buttery for me. It overpowered the taste of anything else. I like when buns are buttered, but this was too much. I wish I had a chance to get a shake or malt, because that part of the menu looked amazing. Maybe next time. I'd say it's worth another shot with a different type of burger and some dessert.