Summary - great customer service and work product! Had no issues working with Amy to obtain answers to my questions and a quote even though we live up in Sedona. Communication ahead of time was great -- even rec'd a call from the crew when they were 30 minutes out. The team worked hard all day long and were incredibly professional and polite. On their own, they decided to forego lunch and finish the project in one day instead of two...saving us money! Our floors look incredible and I would use Baker's Travertine again (and recommend to others too)