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| - Went here today for the first time. We were greeted when we arrived and chose a table in front. Waitress came to take drink order and I put in order for my child's meal and a appetizer. She brought the drinks but then didn't return to take the order until the app and kids meal was delivered. We ordered our food, I fed my daughter, we ate our huge order of zucchini. The zucchini came with a small dipping cup of ranch, we were charged for the extra ranch we needed due to the size of app. After a while I went to go refill my drink myself and ask about our food. 2 orders of fish and chips. It had been over 1/2 hr at this point and I knew there was a issue because I could see all the staff in the corner. I could also HEAR them talking about a lost ticket. We were about to leave and I even told the waitress "I just saw the cook drop in fish, is that ours?" Wondering why it had been so long. The waitress was sweet but clearly not trained to know how to handle a screw up. She proceeded to lie to me and say "it takes a while because we need to make sure the fish is cooked, and what I saw was a to go order." She clearly was oblivious that being the ONLY customers in the restaurant, no one came in for take out and I had a clear view of the cook. Also its pretty common knowledge when you are ordering fried fish it only takes a couple minutes, not 30! We proceeded to eat and before leaving a lady came over full of bad excuses... We switched staff, etc. Well as I said had a clear view of the 1 cook who was there from when we walked in to when we left, and we had the same waitress so who knows what staff she was talking about. She gave us a couple donuts which from what I have read is their "apology." We also used a groupon, which by the way means you cannot order 1/2 the menu, no specials, etc. Bad experience, mediocre food for the price, poor service, and penalized for using a group on.
PS.. in response to Robert. My daughter never sat on the floor, never colored on your very doubtfully "new" tile. Shame on you. She was bored to tears at the amount of time we were there, as were we. My experience was accurate. I watched the SAME cook in the kitchen, and our meal there took over 1 hour. Bought the groupon on the way in and have a time on the bill. People came in after us and left before us. As I stated we were the ONLY table. There was not a 7-9 nominate delay, It took 15 minutes for app, than another 30 for meal. The waitress LIED, a weak apology was given at end with a couple donuts. If going back there was ever going to happen, your response has changed that. Good luck in business.
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