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| - I've been wanting the new 2013/2014 Honda Accord Sedan for about a year and... I finally got one! THROUGH HONDA WEST! First of all, I highly recommend going to Honda West instead of having to deal with AutoNation's shitty customer service.
A few days ago, I've been emailing with Michael Gannon at AutoNation Honda East LV, and he was very nice and helpful. He prepared a number of quotes for me and offered different options for me to review. Made an appt with him but when I got there, he was with other clients and asked his partner to assist me, which I was perfectly fine with. If you absolutely have to go to this dealership, at least ask for Michael and deal with nobody else.
His partner (don't even remember his name) was the epitome of the pushy car salesman that everyone dislikes. Of course when you're purchasing a car you always look at different options so I was thinking about a used 2013 Accord as well. The partner kept pushing me to buy it while I was looking at it. After looking at the used 2013, I decided that I wanted a brand new 2014 instead. He continued to push the 2013 and going on about the positives of this vehicle. DUDE! I already told you I didn't want this car. What he was saying went through one ear and out the other.
Finally, we move on and start discussing the 2014. While pulling my financials, my credit score was not as good as I thought (they pull the middle score from Experian) so mine came back a couple points lower than average. They gave me over 10% APR. I got a 13.9% APR through Carmax when I had NO credit history whatsoever, and with $0 down. They were not very willing to work with me either, and I was ready to put $5000 down because my previous vehicle had negative equity. Their high interest rates were making my payments around $550+ a month. INSANE! I can go lease a new Mercedes for $550-600/month!
Then the partner brought out a female manager who was a complete B I T C H. She took one look at my credit report and didn't even think to offer different options. She said, in these exact words, "well what rate do you expect with your credit?" in a rude tone. Really?! I'm not in the car business so I don't know. How about you work with me and come up with an option that makes both of us comfortable? She was basically saying "this is the best deal you're going to get, take it or leave it". WRONG! And no thanks, I'll leave it!
The next day, I went to Honda West and bought my new 2014 Honda Accord. I've been visiting Honda West periodically to look at this vehicle because I've been wanting it for that long. Every time I went, all their staff was extremely helpful and always laid out different options for me to think about. And they've never been pushy with me; letting me take my time to explore my new potential vehicle, showing me all the features EVEN when I told them I wasn't ready to buy the vehicle yet. This time when I was ready to buy, my salesman, Jonathan Warner, kept helping me negotiate with the financial department and got me a deal I was comfortable with, and couldn't refuse.
AutoNation Honda needs to understand they are a HONDA dealership, not a Mercedes or other high end make. And they may get many customers who have good credit and are an easy sell, but will get customers that have no or shitty credit as well. Regardless, a customer is a customer and a sale is a sale. Especially at this time, many people are recovering from foreclosures and bankruptcy which has ruined their score. However, they come to you ready to purchase a vehicle and are treated like dirt. Me being in the sales + customer service industry as well, their attitudes were completely unacceptable. Not only did you lose me as a customer, I will always advise all my friends AGAINST going to this dealership to purchase a vehicle. In addition... I am a Yelper! And now have written about my horrible experience with AutoNation & staff for the world to see.
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