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| - I cannot say enough about this company and the service I received here. To start, I went and got a quote from two other places before a coworker recommended BumperDoc to me. Upon meeting Crystal, she was extremely helpful in explaining the work that needed to be done and what went into the cost. I felt confident in their work and was very happy with price she quoted. I dropped my car off on a Monday and was set to pick it up on a Thursday after work. She also helped arrange a rental car, which met me at the shop, making the whole process that much easier. (Not to mention their discount with the rental shop was great as well).
Here's where she went above and beyond: Upon picking my car she let me know that the cost was actually almost $200 less than originally quoted, as there was a piece that they didn't end up needing to replace. Also, when inspecting the care I noticed that there was one part of the bumper that had not been fully fixed. Honestly, it was a simple mistake. But what she did with that information was exceptional. She told me not to worry about it, that she would have them redo it and that she would take car of the rental for the next few days while they repainted. All of this far exceeded my expectations.
To me, the best sign of customer service is not in having perfect service every time, (because honestly, accidents happen) but going above and beyond to make it right when any minor things slip through the cracks. And truly, it was minor. But her thorough attention to detail was refreshing and impressive. I picked up my car a few days after that (again, she took car of the rental the entire time) and it looked BRAND NEW! I was so impressed.
I would certainly recommend BumperDoc to anyone that needs help with their car repairs. It can be scary knowing who to trust when it comes to your car and I can assure you that Crystal and BumperDoc will far exceed your expectations!
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