rev:text
| - I called the 800 number for this place as it is close to my house and looks nice for the dogs/puppies. I thought this place is awesome. The gal I spoke with on the telephone went through everything and I made the appointment. The package of add ons seemed high to me as I have been boarding my dogs as I travel for years - just moved to Peoria from Scottsdale. They are higher than my facility in North Scottsdale. I took a tour, which the staff seemed fine until we got to the place my Zoey, Soft Coated Wheaten puppy of 5 months, would be spending five nights. Upon first taking a tour they stated that I reserved this small metal crate which were stacked one on top of each other. I was shocked that any boarding facility would utilize something worse then the pound or rescue places. I said no she will not be staying in that no windows metal small crate. The gal showing me around seemed fine with this, no room to move and can't see anything - needless to say I was perplexed. Well then she will need a large spot with the glass which was outrageous and expensive. I explained that the small one with the glass in the door was just the right size for her. She said I don't think so if she is 25 lbs. You have to upgrade to the large one, well really you just told me the metal cage was fine for her . . good grief. Then she wasn't allowed play time with the other dogs/puppies as she was not fixed at the time she was to young - I guess I understand however, she was not in heat. I paid for further play time expensive for 5 to 4 star packages as they state. I dropped her off a couple days later and the staff was not very nice and I was worried that she would not receive very good treatment. The girl that checked me in was rude and acted like she hated her job, didn't want my puppy staying there. I was leaving after I dropped her off and was extremely nervous for her the whole time I was in Mexico, which cell service is not the bets. I filled out a bunch of papers that night and dropped them off with her food, toys, etc., they then had me fill out the same thing only one sheet . . really. They did not look at any of the information as they called me to double check everything. Then they text me stating that Zoey had not had all her shots - I was pissed as the Vet purposely sent me with all the shot records. I thought and they are caring for my baby. They did not send me text pictures either of her and I had my daughter call and check on her. I ask about the text pictures and they said I didn't pay for that package - What that is not what we discussed. They did manage to text email pictures which I received once I got back in my office. I was so irritated with all of the attempts to call me, the text about the shots and the care that I thought she was receiving, I will not go back. It is disappointing because I thought the concept was awesome with water stuff and lots for our furbabies to do. I am going on vacation again in two weeks, I almost tried them again, but decided against it because of everything. Who knows how long they will be in business if this is what you get.
|