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  • I'm going to keep this one short (not really), went there over a year ago and I should have reviewed sooner but didn't have the chance and after hearing about a friend having a problem also at Sun Valley, I decided it's time. Their rates were close to dealer prices with no where near the resources, knowledge, or equipment (facility). Also I paid for the initial (main) diagnostic, got a ridiculous quote with numerous problems. I asked which part can I have fixed to resolve the immediate problem, with the car (check engine light was on, that's why I brought it in and those codes are very specific), and he said they would have to do another diagnostic, which I would have to pay for to pinpoint what is causing the light to be on(so two full diagnostics), just to tell me the specific thing to fix to resolve the light issue. I said, "Isn't that what the 'first' diagnostic was for, that's why I brought it in to fix the check engine light so I can pass smog test." I won't get into the arguing any further, it's too frustrating. I did offer to get the proper work done if he would not charge me for a second diagnostic and I also offered to be a repeat customer versus never coming back, he chose charging me for the second diagnostic and I did NOT get it at this point. I took my phony, baloney diagnostic paperwork and left. This was plain and simple stealing. The problem ended up being an Oxygen sensor replacement which is cheap and I actually could have done myself, Autozone was actually able to tell me that, I had it replaced at another garage and the "Check Engine" light was better and I passed my smog. This place is really bad, beware, it's much worse than the other place I reviewed, Auto Tech. But both I would never, ever go to which is why this receives the lowest rating possible. I fully got ripped off.
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