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| - I cannot express the level of frustration I am feeling right now towards Chipotle. I thought that online ordering was supposed to be convenient, and it semes for every other food establishment that offers the service, it usually is. And then there's chipotle. I placed an order at 7:21PM through the online ordering service. I live literally 3 minutes from the Chipotle on Frank Lloyd Wright and usually, due to the volume of the store, estimated pick up times are usually ridiculous. TOnight I felt lucky, becuase I had the option of picking up my order only 25 minutes from when I placed it; at 7:45PM, food for my boyfriend and I was supposed to be ready for pickup. We left our apartment at 7:35, in hopes that the chipotle gods would be in our favor today and our order might be ready earlier than expected. Welp, that backfired. First, the line was enormous. To be expected; it's Chipotle and Chipotle's food is tasty. I went to the front of the line where I asked for our online order. Because one of our items had chicken in it, we were told that the chicken had ran out and they were in the process of preparing more. Ok not a big deal. Well, 10 minutes goes by and I notice that every one in line that is ordering chicken is getting their meals prepared for them. However we, who ordered online for the specifi crason of avoiding waiting were.. waiting. Yes that is right, ALL of the customers who ordered chicken had their food prepared before the order that was supposed to be ready at 7:45. By 8PM, when they "finally" were able to fit me into their busy schedule, they made my second food item. Needless to say, the frist food item was already cold by this time but I erally jus twanted to go, as my dogs were waiting for me in the car outside. I grabbed the food and left frustrrated, not even noticing that the cashier had forgotten to give me a drink. Was that my fault? In this case, I believe it absolutely ws not. The cashier KNEW how frustrated I was and at that point, it was THEIR responsibiility to ensure that my 15 minute delayed order and cold food was at least accurately delayed and cold. But they couldn't even get that right.
Long story short: employees here are halfwits and do NOT care about the customer base.
UPDATE: Called the sotre, manager "Aldo" made excuses for the delay. also was not so pleasantly surprised to see that they actually put my chicken quesadilla's chicken ON THE SIDE. WHAT ARE YOU DOING, CHIPOTLE? RUINED my evening
UPDATE 2: they forgot my chips too.
Update 3: My Chicken for my Quesadilla (which traditionaly goes inside my quesadilla, was given to me "on the side". also, no napkins or flatware for me either! It seem sthat my quesadilla was made first then the chicken was put "on the side" later, judging by the petrified horror that is this "quesadilla"
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