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  • I made a mistake today. My normal hair styling place was booked up so I made the mistake of calling Roosters. What I needed was pretty easy - a cut and color. I was quoted a price for the service and made it on time to my appointment. The stylist immediately became irritable and stated that they DO NOT do permanent color, only a camo, which keeps some of the gray. I advised that they should tell people that on the phone in order to eliminate confusion. Why say you offer a service when you offer what others specify as a cut and camo. But I was a good sport and was willing to go ahead with the cut and camo. (I actually was interested in seeing how it would turn out). My stylist was not. She told me that my hair would look awful even if she just cut it due to the existing color. (Keep in mind, at this point, she had not looked at my hair, inquired how I wanted it cut, etc.) I explained that I last had it colored over two months ago, and that I normally keep my hair very short (there is an inch and a half of extra growth on it now). I normally keep it at less than 1/2 inch. She still told me anything she would do would make it look awful. She proceeded to show me the gray roots in her hair. I asked for another stylist to talk to (thinking to myself maybe someone in a better mood). I spoke to that person who seemed willing to try, but then she walked up to talk to the original stylist. After a few minutes I walked out. One of the issues is that, according to the original stylist, they didn't have the permanent coloring. If this is a men's grooming salon, shouldn't they have the stuff their customers and potential customers would like. The other issue is the lack of caring or any customer service. I had a previous issue with Roosters years ago where their stylist spent the entire time complaining to me about her life. I guess I was smart to stop going there previously. I will not make the mistake of going to Roosters again.
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