| rev:text
| - ...trying to be understanding because it's Christmas, BUT.................
1) Great, welcoming host/hostess Team!
2) Awesome bar Team!
3) Steak consistently cooked to perfection (even my medium rare filet, thank you very much!)
3) But I have mixed feelings about Linda :(...from the beginning, she got impatient with our party of 8...when my elderly dad asked for a spoon for his coffee (he apparently asked again by the time I heard this convo) she said FIRMLY and IMPATIENTLY- but was still trying to control herself, "I told you it's coming..." I'm like, "okkkkayyyyyy..." (in my mind...so this was my xmas prez #1 to Linda, allowing her to get away with that at the BEGINNING of our meal, BEFORE ordering anything...
4) Then Linda then got snippy with my elderly mom when we were ordering our campfire special because the pairs didn't sit next to each other...UNDERSTANDABLE...this time my baby sister got to witness THAT car-crash of Linda losing patience, then KINDA controlling herself by acting polite (because she caught herself), then she started acting slightly inappropriate again. Xmas present #2 for Linda: me AND my sis letting her get away with THAT and us just looking at each other like, "Is this for real?!"
5) During the bulk of our holiday dinner, things were fairly normal until the check came...Linda came to our table 2x when we were still sorting our checks, and she tried SNEAKILY to rush us through our dessert. She couldn't control herself from saying that she's trying to hurry because she has another party waiting for our table - I honestly don't even know if she realized that she had said that out loud at first...but then I figured she did because she tried playing it off, and even said, "I'm not trying to rush you ..." and THIS is when the xmas presents from me stopped! I said, "Yes you sure were. You flat out told us that you have people waiting on our table. You were rushing us." My bro-in-law tried to get me to be understanding about the whole thing. I understand that we spent a lot of money there...I understand that we are good tippers...I understand that people have choices to work or not work in the CUSTOMER SERVICE INDUSTRY on a busy night like Xmas Eve. I also understand customers choosing to go OR NOT TO GO to your establishment, or mayyybe even to a competitor for their holiday family gathering. Most of all, I truly understand needing to marry the fine balance of superb customer service and getting tables in and out- I've waited tables before and am still in the CUSTOMER SERVICE industry.
THE SCALE TIPPED OVER HERE FOR ME- I saw Linda caring more about quantity over quality, and it backfired. She still got a fat $12 (20% ish) tip from me, and probably much more from my sisters - but what seemed to be her primary goal...and maybe it's Black Angus's primary goal that is taught in training: to turn over tables as quickly as possible! It was blatantly obvious and unacceptable. I felt rushed and disrespected.
I want to give 2 stars because CUSTOMER SERVICE IS WHAT PEOPLE GO OUT TO DINNER FOR, but the other team members, from the when we walked in through the door, kick it up a notch (Emeril voice) to 3 stars!
(Side bar: we went to Black Angus Arrowhead last Saturday and we had kick ass customer service! We didn't get the HURRY AND GET OUT BECAUSE I HAVE TO TURN OVER THIS TABLE feeling.)
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