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  • I normally have great service at this location, but today was not my day. I ordered two sandwiches online and picked them up at the promised time with no issues. Once I returned home, I realized that both sandwiches were made incorrectly. It looked as if both sandwiches had the opposite "extras/toppings" mixed up, which, I believe, is an easy mistake to make. I got in the car and drove back to the store. When I walked in, I tried explaining what was wrong with the sandwiches, but I felt as if the employee just wanted to fix a new sandwich and get rid of me. She repeatedly asked, "What kind of sandwich do you want?" I told her that I wanted the sandwich that I ordered online and that she should use that order to guide her. (I honestly wasn't trying to be a jerk, but, if a store is going to offer online ordering, it should be easy to retrieve an order, especially one that is only 10-15 minutes old.) She went to the back and came back with another employee. The second employee asked me what kind of sandwiches I wanted and, again, I told her that I wanted the sandwiches that I originally ordered. This tactic did not work again, as I was told something to the effect of, "Just tell me what you want on each sandwich and I will make it for you." So, negating the benefits of online ordering, I ordered each sandwich like a normal walk-in customer. I ended up getting the sandwiches that I originally wanted, but I ended up wasting time and gas. The second employee apologized several times for the mistake. The first employee re-wrapped the sandwiches and set them on the counter behind her. (I'm not sure if she was planning on serving them to guests later or eat them herself or what. I'm thinking that the sandwiches should have immediately gone in the trash, but I'm not an employee, so I don't know company policy.) I thoroughly enjoy eating at this location, but I don't imagine that I will be ordering online after this incident.
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