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| - I have been to the Ballantyne location once before and had a decent experience, so I decided to try the Park Road Libretto's, as I live around the corner from this location. It's safe to say that our experience was awful from start to finish.
When we were seated in the bar area, it took our waitress 10 minutes to greet us and bring menus. She was rude from the beginning. We ordered mozzarella sticks and a beer.
5 more minutes pass and she finally comes back. I say I have a question about the menu, about what veggies are included in one of the dishes (I was interested in ordering dinner). She gave me an attitude saying she didn't know and would have to find out. Well, yeah duh that's kind of what I was asking her to do.....no need to be so rude about it. She also tells me they are out of mozzarella sticks and we should pick something else. So we say cheese garlic bread and garlic knots.
Wait another 20 minutes for the food to come out. Some guy brings it to us, except it doesn't have any cheese on it. I let the guy know and he said "oh you're right! I'll have them throw some cheese on it for you, It should only take like 30 seconds." He takes my food back to the kitchen. We eat our 4 garlic knots, and wait for the food to come back.
Wait another 10 minutes, and the waitress finally brings the garlic bread out. "Oh you changed your mind and wanted to add cheese?" ...uhhh no, we ordered it that way. She said "oh I only heard garlic bread" with an attitude. She asked if we wanted to order anything else (hah - after 45 minutes + her attitude, definitely not!). Then we asked for the check.
I have never eaten at a restaurant and NOT left a tip, but tonight was the exception. I have never had such horrible service, and it's safe to say this was our first and last experience at Libretto's Park Road. They have done nothing at all to earn my repeat business. We will take our business elsewhere next time.
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