I've been to Max's many times over the years. More so in the years before than now because in all honesty, the food portions have gotten smaller since they opened. It's not worth the price anymore.
Their customer service has deteriorated over the years as well. They used to be attentive (maybe it was because they were new) but now my table is always ignored whenever we go there. I remember the times when I got tired of waiting and actually just went to the front desk to ask for something. I just don't think that kind of service is acceptable.
Regardless, my dad likes the restaurant's food, so we always make sure to visit when it's his pick.
And one thing that I will always like from them is their halo-halo and their buko pandan. They get an A++ on the desserts for sure!