While most of my experience from SAN to DSM via PHX was better than expected (low expectations always help), I was deeply disappointed in Marlo, on of the crew out of Phoenix. When I asked for both a water and a Dr. Pepper he made a nasty face. He only gave me the Dr. Pepper. Given that I had medication to take, I asked again after he had served another row full of people. He gave an exasperated sigh and said "In a minute. I'm busy." Eventually he handed me the water, though still with a look of exasperation as if I had ruined his day. I know people can be pushy; I wasn't. Me thinks Marlo needs a non-service job.