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  • First of all, let me say that I am very pleased with the quality of the actual photos. Jenny was my photographer and she was fantastic! However, my disappointment comes with regard to the business part of the business. It took me four months to get my actual album, when it was supposed to take only a couple of weeks. What frustrated me further was that I emailed Leah every week for over a month and never got any response. I also left five voice mails and was getting to the point where I thought we were going to have to take legal action in order to get the photos that I had paid for four months prior! I am pretty sure the only reason I ended up finally receiving my album was because my husband dropped by the studio unannounced. The woman who answered the door said she had never received any of my emails or voice mails and that she put the album in the mail a month ago. She said she would email us the tracking number that evening (we never received any email). I did eventually receive the album 3 days later via Express 2-day delivery, but it was just the album, no note or anything to apologize or explain the extreme tardiness... So, for that reason, even though the photos were wonderful, I cannot recommend Cleveland Boudoir.
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