Food: 9/10 -- Value: 10/10 -- Service: 5/10 -- Ambiance/Décor: 7/10
The food here is really great. Perfect for colder weather because the stone bowls keep the food nice and hot and after a few bites, you warm right up. There's an option to pay more and upsize your bowl, which we've done a few times. However, we never know which of the bowls has been upsized, so I'm hesitant to say it's a worthwhile difference.
The soup that comes with each order is tasteless, so I always pass on it.
YOU MUST CALL AHEAD.
The service speed is atrocious. Absolutely horrible. In the five or so times I've been there, it has been criminally understaffed every time. Only one waitress and one person working in the kitchen. We call to order ahead of time and get seated before other people because we have food on the way. Last time we did that, we sat, got our food, and watched as tables who had been seated before us waited over 45 minutes for their food. We'd finished eating and paid the bill just as they'd gotten their food.
SO CALLING AHEAD IS A MUST.
The owners need to be less cheap and hire more people. The waitress is always incredibly overwhelmed and understandably so. But the classic Chinese food is great.