Never been here before thankfully because I never had car issues, but, I got rear ended 2 weeks ago and have been dealing with insurance which is always a pain, once Rics had my appointment the transition was so smooth and easy! They handled mediating with both insurance companies, set up my rental and had the whole job done a day earlier than quoted! Overall such an easy process and my car is as good as new plus cleaner!!! Will definetely be returning if I ever need more body work!