I'm extremely picky and high-maintenance when it comes to how my hair is done. I'm fairly conservative and I don't change it up often. Heather is really great at letting me be picky and about fulfilling my demands. I like natural-looking color and specifically, HATE chunky highlights. Heather is really good about making sure my highlights are "thin" and natural-looking. She spends about four hours with me for my appointments just to make sure it's perfect! Recently, I did away with highlights and have gone all red. It took about six months worth of throwing ideas back and forth with Heather, but she's been patient with me and is up front about what it will take and cost for my hair to be the color I want. I've never left an appointment unhappy. I get compliments on my hair color ALL. THE. TIME. I have very long, thick hair, and I get stopped probably two or three times a week by someone complimenting my hair. I always refer them to the Savvy Stylist! I would trust any of the girls at the salon with my hair. I know one of the other stylists did talk over a shade of red for my hair with Heather in front of me and I LOVED the color they came up with, so I'd say they know their stuff as well as Heather! :) Highly recommend this place for anyone who needs a new stylist!