Really disappointed with the treatment from this place. This was my go to place and really trust Firestone, never had bad service. I had an appointment, waited for the employee for 15 minutes dealing a with a customer, all I asked if I could drop my keys off and got smart with me. I stood around a few more minutes while the customer could not decide on a set of tires. Not sure why he couldn't handle me and check me in, since I did have an appointment, then continue with the other customer. If he was more polite, I would have waited, even though I guess no one else there could have checked me in. Not that smartest practice.