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| - Just have to say, I couldn't be more pleased with the overall atmosphere and dedication to customer service this dealership provides. I live a lot closer to another dealer, but, a few months ago decided to check out other dealers after feeling more like "a number." As well, every time u get to know someone and they know u and your bike, they'd disappear! Gone off to somewhere better. Not a good sign...
I decided I'd actually be willing to drive a bit further for the peace of mind knowing I'll be taken care of the first time and any follow ups, if necessary. Case in point- this weekend I purchased a kit for a bike mod. Worked with Chris in parts. From the get go, attention to detail and in depth discussion of what I wanted, what would work best and discussion of future mods. Very knowledgeable. I got what I wanted and anxiously went home to begin my work. I soon discovered the kit was incomplete. Called him up and he offered to bring me what I needed!! No doubt, wasn't his fault, but, it's the thought, willingness and extra effort which I believe defines what Scottsdale HD is all about. I didn't take him up in his offer, but, showed up 1st thing the next day and he had exactly what I needed. In and out in less than 5 minutes. Got back hm in time to finish the bike before the real heat kicked in and was kicking back with a glass of Jim Beam on the rocks in no time. Yea, an hour round trip for me, but, I'll be back. You need parts and good customer service? Go to Scottsdale HD and ask for Chris!
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