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  • Not impressed. Their communication with clients is seriously lacking. Took our dog in for a fecal due to parasites. They ran the tests and when I picked up the medication, the most basic questions were answered with "I think so" or " That SHOULD be okay" when dealing with medication and a life, "thinking" and "should" aren't comforting. I want to know definitively if giving medications together will cause an issue and is permissible. The medications were not administered in a customer friendly packaging, which was quite disappointing. Giving a syringe for medication and then putting the medicine in a bottle makes for a difficult time of getting the medication into the syringe. The syringe doesn't make it to the bottom and we ended up having to pour the medicine into the cap-which resulted in a full days loss of medication (spills,slops out of cap when closing back up) When I called to get follow up instructions, because NOTHING was provided when we picked up the medicine, we were given wrong info. I was told to bring the fecal back in when in fact, we need to wait 10 full days to allow the medication to go full course. Had we done this, the dog would have been medicated for parasites for 30 days straight. This medication is meant to be given in spurts of time with breaks between. The front desk staff, however nice, are not competent to handle pet care. I do not trust this facility, I wouldn't refer anyone and will never go back! Life is precious and not something to be taken lightly. Medications can negatively react when mixed and they seem not to care!
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