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| - If I could break the move up into departure and arrival, it would be a 5 star rating on the departure, but a 1 to 2 star on arrival.
We used Moving Buddies to move us from NV to TX on October 22, so we had the big truck, plus our second car towed behind it.
Andrew, Bo and 2 local men did the load in Las Vegas. They were VERY quick and we had no problems. Bo drove the truck to TX with our car being towed, and all was good.
When we arrived in TX, it was Bo and 2 local men who unloaded. One of the men was great. The other one not-so-much. He was an older gentleman, who was breathing very heavily after the first load. He went up the stairs one step at a time, telling my husband he doesn't do stairs. He was clearly not in shape for this type of work and seemed fairly frail.
I think Bo tried to keep him on menial, smaller tasks because he saw too that he was clearly incapable of the heavy lifting. One of the things this man tried to take into the house by himself was our large kitty "condo" that we had purchased for our cats last Christmas. This is one of the bigger ones, and cost nearly $200. I was in the kitchen when I saw him coming through the garage door with it. He had part of the condo trailing behind him and one of the higher perches got stuck on the door. Instead of repositioning it, he just forced it through, which resulted in the perch breaking off! I was so upset to the point of tears. This condo is our cats' favorite piece of furniture and they use it every day. It is broken in a way that is not fixable and would be able to support the weight of the cats. Bo tried to say we could just glue the plastic piece back together. There is NO way that glue would hold that together with one cat on it, let alone when 2 of them climb on the same perch.
I emailed Andrew and sent him pictures, and he never responded back. I must say, I am a little disappointed that he wouldn't even take the time to reply to me. I waited before posting this review to give him the opportunity to rectify the situation, but as of now, I have heard nothing.
I realize they probably hire off of Craigslist for local help, but somehow they need to ensure these people can do the job they are being hired to do.
Again, very disappointed to have not heard anything back from them.
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