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  • The Palazzo needs to get their act together. My family and I stayed here over 4th of July weekend and were pretty disappointed. We asked for a non-smoking room, but we were given a room where some hooligan smoked some chains in. We complained and they said because it was a holiday weekend, they could not offer us a new room and sent up an air filter that was supposed to suck up all the smoke. I hardly believe, that a major resort doesn't have any extra rooms. The air filter took over 2 hours to arrive at our room. We roamed around the strip for 4 hours and came back to a still stinky room. Not to mentioned that thing was extremely loud. The only compensation they could offer us was to take off our resort fees. Not only was our room stinky, but the maids didn't do a good job of cleaning our room before we arrived. A lot of toiletries were missing and small items like the bag for the ice bucket wasn't replaced. Although they made seem like small things, when you're paying for a nice resort, you expect a well cleaned and stocked room.
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