I've been going to planet 21 for roughly four years and tried to get in as an emergency haircut this weekend. Not only did she not look but I would have to come in for a consultation haircut because no one there has my records. Salons gotten so caught up in themselves that they can't take care of a long time client. It literally blows my mind that you have have a hair consult prior to cutting my hair. My hairs is flat and straight!!! Moving on! Went to M2 Salon near Ballantyne and Oksana rocked my world!!!!