I walked into this particular Tim Horton's and was served by the worst counter person ever.
She is an old lady that walks with a bit of a limp and worked the 6PM shift on Nov 3/15. She did not look like she wanted to be there serving people and was pretty intolerant of questions from customers. I asked her what came in a sandwich combo; her answer was "That depends on the combo you want" in a very unpleasant manner. WOW REALLY???
It was then that a nice employee who was working the lobby came by and explained to me how the menu worked in a very nice and specific manner. Everyone else who worked there was nice including the food prep guy.
The owner of this franchise needs to do something about this woman who is in a prime customer facing position. Training and a reality check that her job is all about customer service.
Overall Rating: 1/5