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| - Experienced on:12/25/2014
Excitement turned to HO-Hum
I was looking forward to dining here. When I saw availability on Dec. 23rd --I jumped on it. Cromwell is nice, small in size, décor black and red tones with leather. Entry to restaurant up large white walled (non-inviting) escalators to Hostess and open kitchen/Bar area,(very impressive). I greeted Hostess and said I have reservations for 815 and I was local and asked for a window/view table please ( I put this request on my TableOne email). Her response: whines, "I can't guarantee that -it depends on when tables clear-I'll try". I said thanks and headed to bar to wait. Well, being a LOCAL- that response 95% of the time means I need to 'tip'. I walked back, shook her hand, with nice tip handed to her while I asked her to "please make sure we get a good view table". She withdrew her hand like I burned her and said "oh I CANT TAKE THAT"..as I look for a hidden camera....I told her with surprise.."oh, sorry no insult intended. I'm local and know how things usually work" Said I was sorry, and asked please for a nice table. Go to bar, 4-5 people come by to do different 'stuff' at our little seating area, we order, 10 min at least pass, not busy in bar, no drinks yet. Another gal then shows up and says table is ready. WE have to get the drinks served, cash out tab, then follow to our table. Head towards dining room (lovely views) take a quick right to end of a hall-type area with about 8 two top tables. We are placed at the very last one with my shoulder almost bumping the shoulder of the lady sitting by the "window" crappy view area (oh my back to 'window). I told host I will not eat right against another's back. She moved us to the table across from them in this 'hallway'. Food. Ok. Portions might fill up a bird. Pasta is cheap and so is bread. I have lived here 10 years and atmosphere / ambience means everything. We got screwed. We were given the WORSE table in the restaurant. I walked thru the 'real restaurant' on the way out, beautiful....Too bad I didn't feel like we had 'that' experience. This was my special Christmas present to my guy..waah, wah- FAIL. Thanks Giada for making my 'gift' a 'crap memory'.
Overall -2 Stars
Food- 3 Stars
Service- 3 Stars
Ambiance- 1 Star
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