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  • We ordered an expensive set of Zwilling Henckels (made in Spain & Germany) 15 piece knife set online and chose to pick-up at the Ross Park Mall Store. I went to pick it up and there was no one at the desk for over 15 minutes. Then a kind associate offered to help and gave me the package. Upon coming home, we noticed that the package had been opened, used, returned with a missing item and one of the knifes was heavily used from another set made in China. To add insult to injury, the customer service reps at Macys.com were really awful. They read a script and apologized so easily, not for a moment acknowledging the lost time and asked that we return it to the store and deal with the representative there. They sold us a used, incomplete, returned, unsaleable item and then put us in a position to waste more time tomorrow going back to the store and explaining this all over again. Please check your items before you leave the store and don't expect the item to be new when you shop at Macy's. Update: I went this morning to the store to meet the manager and was pleasantly surprised to meet a highly dedicated Sales Lead in the Men's Department (not Home) who took it upon himself to fix the problem and offer to make up for the problem. Andre was so professional and courteous that I ended up buying two suits and 5 shirts with his help. Macy's management should reward people like Andre and drop the overseas Call Centers who do have have the same ethic or any idea how to talk to customers other than parrot, "I apologize...".
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