I see my zero star rearing its ugly head.
My brother passes this place everyday and suggested we stop there for some sandwiches and try them out.
So this place is pretty much an indian market and also a deli. Upon arrival saw many varietys of drinks a somewhat Mediterranean bar of olives, pasta salad...etc. Under the display glass was sides such as mac and cheese, sauteed veggies and much more which I can't say looked extremely fresh or appetizing. Their displayed baked goods of cookies and cupcakes looked good.
Ordering: We looked at their deli menu which had hot sandwiches and cold. I ordered a Turkey Reuben and my brother ordered corn beef and we both ordered fries. The girl who took our order walked over to the cook/deli guy and told him our order. This was at 3:50pm.
While waiting we explored the store , was really impressed by the variety of cultural food you could buy here. They do have some regular items as well like Campbell's soup, kraft mac n cheese....etc. Although some of the frozen meats in the display cases were freezer burned and had frost growing on them. About 5 minutes later the girl who took our order runs over to me and says "ohhh I forgot to ask what you wanted on your reuben?" ..O_o ...ummm. I ask what comes on "their Reuben" she states , turkey. WTF do you have a Reuben on your menu if you don't know what it is? I told her everything that comes on a Reuben. So she runs all giddy and giggily to tell the guy.
It is now 4:10pm . We head back to counter and I see no sign of our food. Mind you there were only 3 people at the deli waiting. They all came in after us. Still no food. Yet everyone who came in after had food. The counter girl laughs and says "oh your sandwich is still in progress". I see the deli guy just start to make them..heats them in the microwave yet they have a flat top. 4:15pm ...At this point I'm ready to scratch the food and leave but I wait patiently. 4:20pm ..finally they are ready and then I see the girl tell the guy "oh they wanted fries" and she giggles and runs away to avoid dealing with me. So another guy asks what we ordered to ring us up. I ask how long for the fries and he says 5 min. Umm no. We scratch the fries. I tell the guy 30min for 2 sandwiches is a little ridiculous. He looked at me like "blah blah whatever" and apologized because a deli person didn't show up. WTF does that matter? You had 2 cooks back there and 3 people in the entire place.
WORST customer service I have ever received. Not to mention the sandwich was terrible. They put American cheese on it when i asked for swiss and bad sauerkraut and the Turkey was hard on the sides from being microwaved. My brothers sandwich had mayo all over it when he asked for none.
Just overalll terrible experience and a waste of my money. Never again. If they had a product I really needed and another store had it 20 miles away. Needless to say "vrooooom" . I won't support such poor customer service.