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  • Absolutely frustrating experience trying to buy a 2013 used car from this dealership. I'll keep this as short and sweet as possible: Saw a car on Craigslist. Asked a couple of questions through the ad. Got an immediate response from Kylor. Asked a couple of more question. Got no response this time. Sent another e-mail to Kylor with no response. Grrr. Gave up on Kylor and called the dealership. Talked to Cheryl. Three days later, after I talked to Cheryl, Kylor finally responded. Too late. Cheryl said the car was still available. Told her I couldn't make it across town for a couple of days. She called me a little before lunch on Friday to tell me the car was still there. Left a little while later and drove 45 minutes to the lot. Before I left, I called and left a message on Cheryl's cell telling her I was on my way from Ahwatukee. When I got there, Cheryl was busy so I was helped by another guy who told me the car had sold earlier that morning! THIS morning? But Cheryl said it was available around lunch time! Yeah, I know... big dealer. Sells a lot of cars. Can't keep up with every car and every buyer. Still wasted my time. Was the salesman I dealt with apologetic? Not really. More condescending... like I was an idiot for expecting the car they'd had for two weeks to still be there when I was told it was on the lot an hour or so earlier. Did Cheryl call me back to apologize for wasting my time? Nope. The good news? Ended up buying a brand new version of the same car from a dealership down the street from Bell Rd. Toyota. Funny thing was, it cost just a tiny bit more than the used 2013 that I was trying to buy from them! I guess it wasn't a complete waste of my time as I got the car I wanted at a very reasonable price. I won't be in the market for another car for a while, but will certainly remember how I was treated by this dealership for many years to come.
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