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  • I can't believe this woman is still in business with the way she treats people. I ordered products from her and some of the items I ordered were back ordered so I understood the long wait. Almost a month after I ordered, I finally received an email that my order had been shipped. Since her website states she ships via USPS 3-day shipping, I was surprised not to have my order within a week. Mind you, I had been emailing her several times, direct messaging her on IG and did not receive a response. I then emailed directly through the website asking for the tracking for my order and she did not acknowledge my request and just stated her shipping timeframe repeatedly. I informed her that I understand the timeframe but I received an email that my order had been shipped and just want the tracking information. She then stated my order actually hadn't been shipped and only a shipping label had been created. My boyfriend runs a business so I know a tracking number is available if a shipping label has actually been created. She still couldn't provide that and never acknowledged the request once which made me believe she really didn't create the shipping label. Next thing I know, she emails stating she is going to refund me. I'm questioning how can you refund for an order that a shipping label has been created for. By her easily stating she would refund me indicated that my order was nowhere near ready after almost a month. I informed her this is poor communication and poor customer service and that she shouldn't treat customers this way. I am currently still waiting on an email reflecting I have actually been refunded and she has also blocked me on IG. Very unprofessional since I did nothing wrong. If I don't receive any correspondence about my refund being processed I will have to open a dispute through PayPal. Update: I have received my refund. Still very disappointed at how she conducted business. If my order wasn't ready, she could've just said so. No need to lie when you don't really have tracking information. Don't send out emails saying items have shipped if they haven't. It is very misleading and causes confusion for customers.
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