Burntwood Tavern is an amazingly popular place, but after visiting both Solon and now Chagrin Falls locations, I have been mostly disappointed and would not recommend. Breakdown below:
Food: Menu has very limited vegetarian options, just OK food at higher prices. When the appetizers we ordered were delivered, one was already lukewarm/cold.
Service: per above, service was SLOW. Restaurant was jamming but apps took 25 mins to be served. Hostess was unfriendly and unhelpful, we had to eat on a couch and she made no effort to find a table for us before food arrived (it was obvious that she truly could not care less). Waiter was a taller dark haired skinny young man who was friendly polite and professional, he saved the place from a 1 star review.
Ambiance: actually quite nice rustic decor, but place was so busy that it was nearly impossible to talk amongst the group of 4 I was eating with.