Ask for Gabe Smith, he is a fantastic employee. This location did an excellent job, best customer service I have ever had at a phone store. Needed to replace my old phone and not only was I able to do that with no hassle, I received a bag of fun gear worth $100 for free and my bill was eligible for a $20 discount which was applied. My new phone will now cost just an extra few dollars a month with the pay installments. Awesome experience.