Absolutely awful. First claimed my hair was too damaged to put any highlighting in but I should try again in 3 weeks? Completely arbitrary time and wouldn't listen to me when I explain anything about how my hair reacts to dye/bleach. Additionally got my eyebrows waxed. What I would assume to be one of the first things learned and shouldn't be too difficult but couldn't even make the two similar. One had a high arch while the other has almost none. Horrible horrible service will never be returning.