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I appreciate the thoughtful and generous response from the owner, Tori, and am pulling up my rating.
The point of reviews is to give potential customers a heads up and to help business owners improve their offer.
If I am in Madison again, I will stop back by to see if they have changed up the milk to espresso ratio, but am basing my new rating on this being a business worth supporting.
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Hint, a giant bowl of warm milk with a little espresso hiding in it is not a cappuccino.
I could have spoken up, and almost did, but when I handed the barista the giant mug and she saw only two sips gone, and doesn't ask about it, even though I can see her wondering, I give up.
This is supposed to be a coffee shop, it really only has one job, and I shouldn't have a problem with one of the most ordered coffee beverages in the galaxy.
That is why it gets two stars despite my only visiting once.
It does have a nice fireplace.
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