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| - There is no customer service. There is no criticism with this office at all. If I were corporate I would take the franchise title away from them for poor service and absolutely no respect for the customers that keep them employed.
The first thing was they had two people take 3 hours to clean an upstairs. When asked, she was so great with her customer service skills to say "I can't help it if you are that dirty all the time." They called and said that downstairs would take the same. At 80 an hour there is no way I am paying that for two people to clean. Also, they kept mentioning that they were looking for a cat they kept hearing but couldn't find. We have cats, but they came with us when we moved. They must have spent a significant amount of time on this phantom cat, because the time they spent to clean was astronomical. Professional cleaners? Sure. Very professional.
After more discussions on the phone, and more talk about the phantom cat, they left the smelly garbage in the house. My realtor confirmed it was in the house. Alma said the girls told her they put it in the garage. I trust the person trying to sell my house better than ghost cat chasers.
The last and most disturbing aspect of this was that our house keys went missing. The girls were allowed to use the garage door code to enter, so they would not have needed keys. Mysteriously the keys went missing after they "cleaned." When confronted with this, Alma (without having been there at all) said that they didn't have the keys. There are a significant amount of squaters in Las Vegas. We are not living there as we are selling the house. This means that now the keys are free to be used by who knows who for whatever reason. Again, my realtor is not going to take keys and say they are missing. He is selling the house, not sabotaging it. I will have to update this to see if police need to be involved due to the concerns of squaters.
I had to go to corporate level to even be heard at all. The corporate person was understanding, but the franchises are locally owned and operated, and they can't forced them to do anything. i will again update if this gets any better resolution. I am thinking not, as Alma is not exactly a reasonable person. Also, who does someone call to exorcise a cat ghost from a dwelling?
Adding Extra. Kate was also not helpful. Alma is basically Kate's minion, and neither one of them have any customer service. They can insult, call you poor, call you filthy, but if you insult back, you are hung up on, and disrespected even more. Great company.
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