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| - Boo! Not sure how they stay in business ... never again.
We (party of four) were going to an 8:00 show at the Benedum Center - and made 6:15 reservations (which were accepted). I showed up at 5:40 - 'checked in for my reservation' - I had a drink at the bar, and the rest of our party showed up at 6:00 (15 minutes before our reservation). We were told we would need to eat at the bar no tables available. I told her she had a reservation for us ... too bad for us. We didn't like that option - but at that point, we didn't want to risk being late for the 8:00 show, so we didn't have much of a choice.
That being said, there were only three seats available at the bar - so the manager said that one couple was about to leave, and we could have their seat. Unfortunately, that couple waited for their check for about 10 minutes - so they couldn't leave (so we all couldn't sit) ... putting us to about 6:15. We finally got our four seats at the bar - and ordered drinks and got menus. The one bartender in the packed bar didn't get our drinks until about 6:35. Mindful of the time, we immediately ordered our dinners mentioning we were going to the 8:00 show. Salads were delivered to us about 30 minutes later (7:05), At that point, we were asked to 'move down a stool' as they were cramming another party of 5 at the bar... so we moved our salads, drinks down one and moved down. We again reminded the bartender we were going to an 8:00 show ... and he said everyone in the restaurant was doing the same. Nice.
Our dinners arrived at 7:30 ... two of the four were rather cold ... but what could we do? No time to send them back. Nobody to complain to as they were dropped off and he moved on to the other side of the bar. Again, since we were going to the show, we had to eat and run. I asked the bartender to bring the check when he dropped off our dinners as we were in a time crunch (did I mention the 8:00 show?). We ate our cold veal parm and cold ravioli (which may have been very good if served at least warm).
Now - I don't mean to whine ... and if we were planning on having sandwiches and beer at a bar, I'd understand and wouldn't complain. But our check was about $200. I have no problem paying for a nice meal and experience; however, to be denied a table when we had a reservation ... and to be moved, bumped and nudged during our meal - only to get served a cold meal. Nah - never again.
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