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| - Let me start by saying UGH.
I was a member of this spa for 13 full months, so I feel that I can accurately review it.
For those that don't know, Vika Spa offers memberships that are $200 a month and require unlimited amounts of most of their services including mani/pedis (not the deluxe ones), massages (hot stone is technically included but an absolute pain in the ass to try and book), facials, body scrubs/wraps, waxing and blowdrys. I was there 1-3 days a week for these 13 months so I got to know them all pretty well. With taxes and grats it came to a little over $300 a month but to be fair I used about $1500 a month worth of services so the price was right.
I will say that 90% of their estheticians were great. I did have my favourites, like Suzanne for nails and waxing and Inna for massages but I never really had anyone I disliked over the year I was there.
My problems with this spa don't lie with the services or the prices, they lie with the admin. Which was a complete and utterly terrible MESS. Booking an appointment was next to impossible. There were times where Iiterally took the subway from Lansdowne where I live to Yorkville, a 45 minute round trip just to book and appointment because my calls weren't being answered. And this includes when I used their VIP number for members that is supposed to put you are the front of the line. I would even go as far as to try and book a full months worth of appointments a month in advance to make things easier for them and they still couldn't make it work.
They were releasing daily deal vouchers every 2 weeks and selling them in mass quantities so the spa was always filled with people who had terrible etiquette (bringing your screaming 8 month old to a spa, cellphones in the lounge, etc) and were never coming back anyway. These people were taking appointments away from people like me who were consistently paying.
The receptionists themselves weren't too bad, except this one girl who was kind of dumb, she had just started a couple months before I left so I didn't catch her name. They were just way understaffed and because of all the vouchers they kept selling were receiving way more phone calls than were physically possible to answer between 3 people.
I know that as my 1 year contract with them ended the spa had been sold to some corporate company so things may have changed around there. To be fair, things could be running smoothly and it may be a great place to be. But after more than a year of being endlessly frustrated with these people, I have absolutely no desire to give them my money ever again.
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