I used to love coming to this place. I even got a cabana on my 21st birthday a few years back. I would frequently attend this nightclub a few times a month for many years.
This past summer I recommended to my close friend that he have his birthday at Maya for Makj. I believe the event was August 30. He had never been and he always saw how highly I spoke about the club.
The entire day things seemed to be going fine. We had gotten a cabana and had a negotiated price that we had set prior. The problems happened when it was time to pay the tab. My friend had set a few thousand dollars aside for his birthday but the tab wasn't supposed to be more than $1500 or so. When he gave the bottle waitress his card, she came back shortly and said it was declined. What she had done was swipe his card 3 times, and charged it $1500 each time. So now his card was no longer able to be used and his account was frozen.
I then ended up taking cash out of the atm to pay the bill (which had a limit and charged additionally each time). So I paid cash and was told the charges to my friends card would be dropped. Well that next week only 2/3 charges were dropped! Getting ahold of someone in charge was beyond a nightmare on that following Monday-Wednesday. We still never got his refund.
So in short, this entire experience has ruined this nightclub for me. It was always my favorite before this. I would get a few tables throughout the year with my friends, but now we gladly go elsewhere. When you've spent the entire day drinking by the pool, the last thing you want to deal with is waitresses that freeze bank accounts.