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  • We have a split ductless A/C heating unit in our family room. The unit started flashing an error code. Titan came to "fix" the problem we were having on 1/28/2016. Their technician diagnosed and "fixed" the issue. Titan is listed on the manufacture website as an approved service provider. Ha! On 10/13/16 the same error code started flashing again on our unit. Again, we called Titan. The Technician that came this time told us the issue was not fixed correctly the first time and the technician that did the first "fix" was no longer with the company. We were not offered any solution to the fact that we had now paid twice to fix the same problem because it was not fixed correctly the first time. Fast forward to 11/19/17 and the same error code is flashing on our system. We called Titan and were told that they only have a 30 day warranty and there is nothing they could do for us. Of course they offered to charge us $98 for the first 15 minutes to send someone out to look at it. What horrible business practices! We were charged twice in 9 months for them to "fix" the same issue and now have to have someone come again for the same problem. The unit is only 3 years old! I will not be using or recommending Titan to anyone!!!!!! If your technicians are not trained to properly fix an issue it should be the employers responsibility to make it right not the customers!!!!!!! Both times they had to fill the unit with refrigerant. The unit works until the level drops below a certain point. It's not going to drop in 30 days! If done properly the level never drops! A good company takes responsibility for their employees mistakes, they don't continually charge the customer for something that was fixed correctly the first time!!!!!!
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