Have been a big fan for a long time and have always gone in to pick up my sandwiches. Finally had the need to order a delivery and even though I'm only 6 minutes away, they couldn't deliver because it wouldn't be "freakishly fast" and she said they feared losing their franchise if it took more than 5 minutes. Clearly, it's more of a gimmick than actual customer service. They only care about the delivery time they can advertise- not about actually delivering sandwiches. Turns out I'm in a "dead zone". Jimmy Jons- you are dead to me