Wish we would've looked at the review first. The salesman was very helpful, friendly, & charming. The rest of the experience was none of that. After the installation, by installers I could not communicate with at all, I saw that the underlay was jacked up at just the spot we told them about. It took a Loooong time to get customer service to respond & even longer to get anyone out to fix it, which they really didn't. We tried to contact them again to no avail. NOT happy.