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  • Just got off the phone with Keith S, Customer Relations at Allegiant Air. Our flight on 9/7 was cancelled due to lack of crew or aircraft, and rescheduled for the next evening. (That flight was delayed as well). I had major surgery scheduled for early a.m. of 9/9. We couldn't trust they would take off on 9/8 either so we drove 14 hours to reach home in time. We were told we would be reimbursed for our expenses of car, gas, etc. and to send in receipts. Apparently, as Keith S stated, it was our choice to drive home and we would not be reimbursed for anything. He was a total jerk on the phone. Told me he didn't put me in the car. I would never fly Allegiant again. Saving money is not worth the poor customer service given by this airline. I would have given 0 stars if available. WORST AIRLINE I HAVE EVER FLOWN.
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