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| - Literally the worst restaurant experience of my life.
When you go out to a restaurant on a Saturday night with a few of your best friends, what do you want? Nice service, good food, a few fun conversations. What you don't want is literally everything to be completely messed up with no compensation. That was my experience at Brick, and I am still steamed at what I encountered.
So me and my two friends get there, and we are told that there is going to be a 20 minute wait, but that we can sit down. There was a good enough reason, there was a massive order of pizzas, and the kitchen needed to work on that. Despite being hungry, 20 minutes isn't that bad to wait; I've waited longer. The waitress gave us waters as we waited, and the cup slowly became more and more empty as the time dragged on.
However, one of my friends glasses did not get any more empty when she noticed that there had been a dead fly inside the whole time. Sure, it can happen, but it doesn't look like the apple falls too far from the tree in this case.
We report the fly; my friend gets a new (hopefully) fly-less water, as do me and the other friend I was with. There is no lemon in this drink, and I look to the lemons I had asked for earlier. The last of the three, as me and a friend had both taken one, had a sticker still on it. Again, it happens, and I wouldn't be that angry in another situation, but what if that had been put in someone else's water? That's pretty damn gross, and just a lazy way of going about things. Again, the apple doesn't fall far from the tree of other occurrences on this pizza place from hell.
I'm not sure how long we were waiting for the food, it was somewhere over an hour, possibly as much as an hour and twenty minutes. It was definitely not 20 minutes though. We were pissed, we wanted to eat, and we had been willing to wait out for the food, and were essentially lied to. I talked to the waitress in the meantime; apparently there was only two cooks cooking over 50 pizzas. That's not an excuse, that's just incompetence. Don't take that many pizza orders if you don't have the manpower, and if your going to be down so long, close the damn restaurant.
When the food came out, I was somewhat surprised. It honestly felt like it was never going to come out, and I kind of thought that they might just tell us that the order can't be done. Or maybe I would just be in that Brick booth the rest of my life, seeing my face wrinkle and my hair turn white as my life withers away waiting for my pasta puttanesca.
However, when the food came I noticed a new problem: no silverware or plates. I just started laughing at this point, because I seriously couldn't believe so many things could go wrong in a restaurant at the same time. It was so ridiculous.
The food wasn't too bad. In fact, I would even call it okay, still not too great. My pasta puttanesca had olives and other vegetables in it, and I liked the sauce and stuff. My friends were divided over the pizza; one thought it was okay, the other absolutely disgusting, "worst pizza I've ever had." Hers was also cold. Both agreed that it the pizza looked kind of thrown together, as if they had just made cheese pizza and thrown some other kind of cheese on it.
After all of that, I thought we were going to get some kind of discount, something. My family worked in the food business for several years, in fact they ran an Italian restaurant not too unlike Brick in Boston. When you messed up an order very badly, you would give a pretty big discount, and if severe enough, you would just give it to them for free. That was the mindset we always, and we were a small family restaurant.
Not Brick. Initially, the waitress (who was very nice by the way) told us that they didn't discounts, company policy I guess. This was during the wait. As the wait turned longer, I got more and more angry. I asked to speak to the manager. I told him all that happened, and while nice to us, he defended the fly thing and the wait time. He told us that we had been told there was going to be wait, when in actuality, we were not told that it was going to be that long, just 20 minutes. Who in there right mind would wait nearly an hour and a half for food in a center full of other great places to eat?
After I told the manager everything, he told me that he would have to talk to a general manager. Good, I thought. Finally some progress, maybe we will get a pretty good discount, at least 30-40% right?
Not so. 15% was all they would give us. After all that had happened, that is pathetic. I didn't argue; I didn't want to spend the rest of my life in that Brick asking for a lower price. We honestly deserved at least 50% of it off, probably the whole order. They ruined my Saturday night, and there was no excuse.
I didn't leave a tip. That's something that I had never done before in my life, and I'm a great believer in tips. I wrote on the check that I just couldn't do it after that experience. I just couldn't.
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