Service
For a ramen place, their service is top notch. There is always one person who organizes the line up, she does the following: ensures that you get a ticket (with a number), writes down your party size, tries to get you indoors so you won't freeze to death. I really want to give her a thumbs up because that's a difficult job to do when it's so cold outside (she was wearing a t-shirt, the restaurant needs to buy her a sweater LOL). Anyhow the wait is at least 30 minutes on a Friday night and I swear it was pretty good on the day I was there. Even when you get inside, you are served right away but you do get rushed a bit at the end when you finish your meal. My suggestions: eat SLOW lols. When that waiter/waitress (were they waiters? lols) sees your empty bowl she will be at your side within 1 minute LOL. Keep drinking that soup my friends!
Food
I found that the taste was very similar to the downtown one but something was missing. In my opinion, the broth was not hot enough and the eggs were not that runny. I remember biting into the eggs (in downtown) and I felt like it was the best thing on Earth. I could feel the yolk rushing down my throat and squeezing my eyes from the delicious experience. A little exaggeration there but lols. The ramen itself is still not bad but not the same, not the same LOL.