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  • DON'T ORDER DELIVERY FROM THEM! I've ordered from this place a couple times in the past year. Their food is tasty and something I crave every now and then. But after my most recent experience I don't think I will be ordering from them again. I placed a simple order of fries, spinach and artichoke dip, and kid's mac and cheese through GrubHub around 6:50 pm. I was quoted a prep and delivery time of 1 hour. Almost an hour and a half rolls by and no sight of the delivery. Called their sister store by accident, but they were nice enough to call the correct store and find out what was going on. The store stated that the delivery driver had already left and it would be there any minute. Mind you the store closes at 9:00 pm and I first called around 8:10-8:15 pm to check the status. 8:30 pm rolls by and still no delivery. I called the correct store this time and the guy on the other line apologizes and tells me the same thing. It wouldn't have been a problem if it weren't for the fact that they're located right down the street from my home! It's literally only a 7-8 minute drive from there to my place WITH traffic. Unfortunately for me, because I ordered through a third party and not directly through them, they couldn't refund me what I paid and what I tipped ahead of time. I didn't want a full refund anyways. Just wanted to remove the tip amount since I didn't feel like giving them extra money for a poor delivery service. The only option I had was store credit which I accepted for the heck of it. The delivery guy finally arrived just ten minutes before the 2 hour mark. There were no apologies from the driver for arriving so late. He just handed me the GrubHub paperwork to sign and off he went. As expected, the food quality arrived slightly above room temperature. The spinach and artichoke dip tasted super sour and the bread it came with tasted stale. The mac and cheese looked and tasted as though they had left it sitting for awhile and then nuked it in the microwave before delivering it. It didn't even taste like mac and cheese. It was just penne pasta with a small amount of cheese drizzled on it. The oil from the cold soggy fries had seeped through the wrapper and immediately tore when I tried to take it out of the bag. Plus the drink that came with the mac and cheese wasn't even the correct drink and it was watered down by melted ice. It just seemed like they had made my food quite some time before the delivery was made and was just left to sit for awhile. I've had better delivery experiences from Pizza Hut, and that says a lot with how crummy their deliveries are. Looks like that store credit is going to go to waste because I won't be ordering from them again.
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