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| - A few weeks ago Hardees gave me the worst experience I've ever had from ANYWHERE, and I will never go back!!! It was about 40 mins until closing time. I went through the drive through & the first thing the cashier said was "What chu want." In my order, I asked for onion rings instead of fries. He said "We out those." K, Whatever. Pull up to the window & asked him if they were really out, or if it's because it will take a long time to turn the fryer back on. The young black man said "What the fuck you think" and walked off. Wow!! I couldn't believe what I heard. 20 MINUTES LATER, srill no food. They didnt even bring our drinks out, not even when I asked them to!! If I could have drove off I would have, but I already paid. I tried to get their attention at the window multiple times but they ignored us the whole time so I had no choice but to wait. So I grabbed the bag and went home, pretty mad. Opened my food and it was ALL wrong. It's not at ALL what I ordered. This was no mistake! There was NO ONE inside the resturant and NO ONE in the drive through. How did this happen? I called up there PISSED and they kept picking it up and HANGING up the phone!!! But that didn't stop me, I KEPT calling until someone answered. I called 37 TIMES Y'ALL. I have screenshots too, lol. Eventually a woman answered and I asked to speak to a manager, but she was the one who picked it up. I told her exactly what happened and she DENYED EVERYTHING and said I was lying!!!! All of it! The man cussing, the running out of onion rings, the 20 min wait, me asking him to give me my drinks, the ignoring me at the window, about the calls, and EVEN THE FOOD! I told her "I still have the food right in front of me right now. I will take pictures or I can bring it back. Either way, you're refunding my money or fixing it. We will see who is lying here." She started CUSSING ME OUT!!! She said "Listen b****h, there was no reason for you to be rude and disrespectful when no one here did anything wrong. You don't know who you're f*****g with" Omg I started flipping. I can't recite the whole conversation here, but it WASN'T PROFESSIONAL at ALL. She started crying on the phone with me and broke down, talking about how everyone of her employees just quit on her all at once, and that it was very stressful and blah blah. I interrupted and asked if I can get my food fixed before they closed. She quickly stopped crying (meaning it was a fake cry) & said No, to come back tomorrow and speak to the person who owns the place. (Andy) So I hung up, even more mad because now its late, everything is closed, and I dont have any food to eat. So I called back the next day and it was same manager. She said "Oh, Andy was only here for an hour today. Call back tomorrow." This went on for DAYS until one day I finally reached the owner. She was also rude and didn't want to hear anything about my experiance!!! She said she needed my receipt in order to get my food. But they never gave me one, they NEVER give out receipts, ever. I wonder why!! I told her I have pictures and recordings of my conversations with the manager, after that she was being VERY nice then. Got my food and some EXTREAMLY dirty looks that day. Never again!!!! The people who work there are TRASH and because of that I will never go back.
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