We have stayed here for 12 years now and come at least once every fall. Check in which is usually great - gets a 1 star for this experience. Reservation made 2 months ago and we arrived at 5 to be told there was no king non smoking available (what I reserved). After my refusing a smoking room and 15 minutes later there was magically a room. Gym should open earlier than 6 for those who need to attend meetings etc. otherwise typically good experience.