Just started this week. Haven't had unfriendly staff but they don't seem to like to answer a straight question. I signed my kid up for the kids club, the lady refused to give me the print out. Nice selection of machines, sauna is nice, pools are over cholrinated and showers kinda suck but you get clean. The folk in the kids club seem nice enough and engaged with the children. About the only staff I don't feel simply see everyone as a walking $.